Please acknowledge the disclaimer before proceeding further.

Service man/Service provider
While we work to ensure that the information about servicemen is correct. Nevertheless, Intentionally or unintentionally Service provider/agency may alter the information about the serviceman. It shall be the responsibility of customer To get verified from the company or to check The information or The Message sent by the company about the service man.

warranty of any products and services
Company does not Warrant any of the product and services that are purchased from service provider. Since company does not directly involved in the matter of business between serviceman and the customer and company does not issue printed Bill or Invoice to the customer for the purchase of products and services. It shall be the responsibility of customer to see and check the work of the servicemen.

Payment Terms
company does not receive any payment made by the customer neither through online nor by cash. Company does not send any kind of payment links, SMS payment link, QR code etc. to the customer for making the payment to the company and the service provider. Company does not issue printed bill or invoice to the customer for the Purchase of products and services. So Company shall not be liable or responsible to any dispute arises from payment made by the customer.

Third Party Link
Venzupp Galaxy OPC PVT.LTD. might promote third party link which enable the user to visit other website of interest, or which company deems as beneficial to user but, in no circumstances, shall the users information be available to such third parties. Once the user shares this links company does not have any control over their website. Therefore Venzupp Galaxy OPC PVT.LTD. shall not be liable or responsible for the protection and privacy whilst Visiting such sites. Such sites are not governed by companies terms and its policies

Contact us

Dear customer your valuable Review, Feedback and sharing experience means a lot to us. It help us in improving and strengthening our Thoughts, Vision and Strategy to serve you better. We are looking forward for your great support and participation.

Thank you.

Venzupp support team.

If any person wants to register with us as a servicemen our service provider, and any person wants to place their service request order they can contact us through
Contact number- 9801964982, 7461041940
Visit company’s official website:- https://www.venzupp.com
Mail us- venzupp.ecom@gmail.com/support@venzupp.com

Welcome to Venzupp Galaxy (OPC) Private Limited.

By ticking the self declaration box you agree that the information provided by you is true, accurate and correct. You agree to the terms and conditions, policies and guidelines of the company.

Please read this terms of service agreement carefully. By using our software in the form of Website or App you agree to be bound by all of the terms and conditions of this agreement. This is a legally binding agreement if you do not understand this agreement or do not agree to be bound by it or the privacy policy referenced herein, you must immediately discontinue using our software(Website or App) and you are not authorised to access or use any of these services.

Throughout this agreement (terms and conditions or policies) the word "we", "us", "our" or "company" referrers to Venzupp Galaxy (OPC) Private Limited and the word "you", "service man", "service provider", "agency" or "consultancy" refers to the vendors (individuals/agency/consultancy) who provides the services to the customer ( the person who makes service request order ).

Terms of use

By completing the registration process with us you are subject to the terms and condition of this agreement.

• The information filled by you while registering with us shall be true and correct. This information can be used to contact and identify you. These personally identifiable information may include your name, address, phone number, email ID, banking information, et cetera.
• Some of the information would be mandatory to provide us.
• You shall be solely responsible for security and proper use of all user Ids and password or other security devices used in connection with our software(Website or App).
• You shall take all reasonable steps to ensure that all your personal data are kept confidential and secure.
• User ID and password are used properly and are not disclosed to or used by any other person or entity.
• You immediately contact to our customer care service if there is any reason to believe that your user ID password has or likely to become known to someone not authorized to use it or is being likely to be used in an unauthorized way.
• You are responsible for maintaining the confidentiality and secrecy of any information that comes known to you. Confidential information will refers to any information related to the company Venzupp Galaxy (OPC) Private Limited that is generally not known to any third parties and owned by the company Venzupp Galaxy (OPC) Private Limited it includes but is not limited to banking information financial information marketing strategies etc.
• Agencies/Consultancies understand that any intentional or unintentional disclosure of confidential information may be detrimental to the company and accordingly agrees
• Not to disclose discussions with the company Venzupp Galaxy (OPC) Private Limited except when required by law.
• Not to use any confidential information in anyway other than for authorized purposes (Bank account information, financial information transaction information et cetera).
• Do not share any information which are related to companies bank account financial information transaction information to any unauthorized person or entity.
• Do not share customers service request order do any person who does not work with you or under you.
• Any disclosure of such information to you and other agencies it does not convey any manner Of licence or right to this information and may not appropriate any portion of it for unauthorized uses.
• NOTE:
  The company Venzupp Galaxy (OPC) Private Limited reserves the right to change or revise the terms and conditions of this agreement at anytime by posting any changes or a revised agreement on the company's software (website and App). Company will alert you that changes or revision has been made by indicating on the top of this agreement the date it was last revised or the date it was updated and it will also mention the effective date that is with effect from this date the revised agreement policy will be implemented. You agree and acknowledge that it is your responsibility to review this agreement periodically to familiarize yourself with any modifications. your continued use of this site after such modification will constitute acknowledgment and acceptance of agreement with modified terms and conditions.

Terms of services

By completing the registration form and ticking the declaration box, you are subject to legal binding agreements of the company.
If the service provider is an individual person

• If you are an individual service provider and have registered with us this agreement is binding between you( as an individual service provider) and the company.
• If you substitute any person( that may be your staff, relative, colleague or any other person) render services on behalf of you. This agreement shall be binding on you, your substitute and the company.
• You shall be accountable to the customer and company for your substitute.

If service provider is an agency/consultancy

• If you are a member of any agency or nation enterprises or office and you are head of that agency, organisations or office and registered with us as a service provider this agreement is binding between you and your office agency or organisation and the company.
• If you (agency/consultancy) send one or more staffs, you must intimate the company about your service man ( who is going at customer address at what time and date). It is mandatory for you to do so.
• You (agency/consultancy) and your staffs shall be held accountable to the customer and the company if service have not rendered properly to the customer or cheat with them.
• Make customer clear about your terms and condition during bargaining process.

NOTE:

• You shall not transfer the service order to any unknown and unauthorized service provider who are not registered with us.
• You and your substitute shall not misbehave or disrespect with customer if they want to cancel the order before you reach the customer's house. For detail information about cancellation of order you must read Right to Cancel. Abusing the customer, fighting with them, may lead to termination of your agreement and company can block your account for forever.
• If you have your own terms of service then must show the customer before come into any deal. If you don’t have your own terms policy then put some conditions before you render services.

Terms of payment

Once service request order is placed by customer through our software (website or App) or service request made through phone call on companies official number, immediately you will be informed by company through SMS, WhatsApp or email about the service request that has been ordered by customer.

Once payment has been completed or the company is satisfied with payment has done, then the company will provide you a secret code which will help to fill the form in Add Service Person that will automatically display the detailed information about the customer after successful submission .

Whether your deal has been finalised or not with the customer, whether customer accepts your services or not or whether customer has cancelled order or not, company shall charged you ₹200 per item or product for providing detailed information about their customers.

You can make payment either through online (that is net banking, imps NEFT, RTGS or Google Pay, WhatsApp pay or through cash by depositing in companies bank account.)

While making online payment to the company you may be redirected to third party link by your bank where you have your bank account end access to 3rd party site or completing of materials, statement or other information displayed are distributed through it is not warranted by the company went up Galaxy opc private limited you acknowledge that any reliance on information available on the site shall be at your sole risk and consequences.

NOTE:
Until we do not receive the payment from you or payment you have made till we will not provide detailed information of customers.

Right to cancel

Customer has the right to cancel its service request order they have made through our software (Website or APP). Customer can cancel its order before any service person allotted for him.

Generally most of the service person levy its Visiting charge of ₹200 for inspection of the problem or Service Request order made for that. However this payment can be denied by the customer Provided that:-

• Customer cancel his order if they finds that service person or service provider or agency deliberately delayed in providing the services. Unnecessarily keeps awaited the customer for long time.
• If customer finds that service person allotted to him did not come or came 3-4 hours late from the prescribed time. They can cancel the order.
• Our customer finds that they are making high charges for the services he booked. He can cancel the service request order.

So even if the service person or service provider reached the customers house. Customer can deny the payment of visiting charge of the service person because of above mention points.

Return refund and exchange policy for the vendor

It is important to mention here that company do not accept or receive any payment directly or indirectly from the customer. And company Does not make or print the bill or invoices to the customer.

So company does not have it's own Return refund an exchange policy. It is customers responsibility to check the work of service person then make any payment to them. If same problem comes again after some days customer can directly contact the same service men who visited his house for rendering these service.

Therefore company shall not be liable for return refund and exchange of any products and services customer have ordered from our website. However customer can ask the service man about their return refund and exchange policy.

Privacy policy

It is important to mention here that company do not accept or receive any payment directly or indirectly from the customer. And company does not make or print the bill or invoices to the customer. So company does not have it's own Return and Refund Policy.

It is customers responsibility to cheque the work of servicemen then make any payment to them. If same problem comes again after some days customer can directly contact the same service person who visited his house for rendering these service.

Therefore company shall not be liable for return refund and exchange of any products and services customer have ordered from our website.

However customer can ask the service man about their return refund and exchange policy.

Disclaimer

Please acknowledge the disclaimer before proceeding further.

Company shall not be liable or responsible for any consequences losses or damages of any equipment instruments that belongs to customer is done by your staff or substitute. Company shell held you accountable for this losses and damages of the customer.

You are responsible for maintaining the confidentiality and secrecy of any information related to your bank account financial information and business transaction etcetra while making payment to us.

You are level and responsible to provide detailed information about your service man or your substitute to the company Before come in to deal with the customer.

If you make any changes to the service man even after receiving order or after informing the company you shall be responsible for intimating new changes about the service man to the company.

Company does not accept or receive Any amount of money from the customer, even company does not print Bills or invoice to the customer for the purchase of its product and services.

Company charges money only from the service providers and that of only ₹200 for providing or bringing customers order for them. Company except any mode of payment either through online or by cash and through Google Pay ,WhatsApp pay And through QR code link. Company it does not send any kind of payment links such as SMS payment link online payment links etc.

This agreements shall be governed under the jurisdiction of state of Bihar.